CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...

Unifying and customizing the agent experience within the third-party business systems agents already use helps contact centers lay the foundation for smarter work and more efficient, precise customer ...

I see it play out all the time in my line of work, where winning new business comes down to the little things—leveraging the right contacts at the right time. For example, this might mean making a ...

AI provides a revolutionary approach to CRM security by utilizing its data analysis, anomaly detection, and threat ...

Two cloud-based customer relationship-management companies’ failure to implement standard cybersecurity protections made them ...

Unanet is continuing to deliver on its promise to solve real business challenges for our customers,” said Steve Karp, Chief Innovation Officer, Unanet. “In addition to helping customers across the ...

In a field where fast responses and accurate resolutions are crucial, Bhanu spearheaded a chatbot implementation that ...

For home care agencies, CRMs are the future of marketing. These tools allow you to streamline the journey from lead to client ...

Bill Ackman of Pershing Square Capital Management and Andreas Halvorsen of Viking Global Investors are two billionaires worth ...

Designed specifically for construction companies, these integrations join the thriving Unanet AEC-connected ecosystem of more than 30 pre-built, versatile applications that support the unique business ...

AI 'agents' focus on customer service for large enterprises, but Salesforce forecasts extra 'bang for the buck' for smaller ...