Unifying and customizing the agent experience within the third-party business systems agents already use helps contact centers lay the foundation for smarter work and more efficient, precise customer ...

Unanet is continuing to deliver on its promise to solve real business challenges for our customers,” said Steve Karp, Chief Innovation Officer, Unanet. “In addition to helping customers across the ...

Each business varies from the other in terms of its processes and customer relationship. And with the need to manage these ...

AI 'agents' focus on customer service for large enterprises, but Salesforce forecasts extra 'bang for the buck' for smaller ...

Designed specifically for construction companies, these integrations join the thriving Unanet AEC-connected ecosystem of more than 30 pre-built, versatile applications that support the unique business ...

The fintech giant's upcoming all-in-one solution for UHNW clients and family offices combines portfolio management, ...

Huang Pin Wen committed his offences, which numbered more than 120, out of "foolishness" and to impress others, his lawyer ...

Discover a complete guide to CRM analytics, including types, benefits, key metrics, and software features that can help grow ...

Advisor technology firm Envestnet has announced enhanced custodial features on its Tamarac customer relationship management platform for advisors managing Charles Schwab accounts. The firm touted a ...

To get there, though, companies need to have confidence that the data housed in their CRM systems and shared between departments is being accurately and efficiently entered and used to communicate ...

In this session, industry leaders explore how AI-powered automation and intelligent coaching are reshaping the quality ...

Globally, customer reward and promotions have been identified as marketing strategies to reinforce existing relationships between organisations ...