With virtual agents handling mundane tasks, AI-enabled contact centers see AHT increase as live agents do more complex tasks.

While the risks, benefits and magnitude of artificial intelligence's impact on financial services remain unclear, agencies ...

Amazon strengthens its position in the AI race with an additional $4 billion investment in Anthropic, committing to custom silicon and cloud dominance to compete with Microsoft and Google.

AI’s rate of progress is hitting a wall. It may not matter. That was the prevailing theme from this week’s Cerebral Valley AI ...