Tyler is in charge of American Airlines Group Inc.’s Integrated Operations Center, located just outside Dallas Fort Worth International Airport. The IOC is American’s nerve center, managing the carrier’s more than 6,

The system was tested at three sites, and initial response from customers and employees "exceeded our expectations," an airline official said.

With the holiday season starting next week, American Airlines has added new software to ensure customers benefit from boarding in their assigned groups. The new technology will also help team members with more visibility into the boarding process,