The post Call Center Employee Can’t Find A Customer’s Account, But He Had The Perfect Comeback For The Patronizing Bully ...

The biggest tech industry mergers and acquisitions in 2025 included Hewlett Packard Enterprise’s completed acquisition of ...

European law enforcement authorities dismantled a fraud network operating call centers in Ukraine that scammed victims across ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...

There’s good news and bad news for those whose blood pressure shoots up when a call center directs you to a chatbot without even the possibility of first conversing with a human. First, the bad: the ...

Cleveland Browns rookie quarterback Dillon Gabriel has already made a strong impression on the team's coaching staff as he prepares for his first career NFL start. NFL Network's Ian Rapoport reported ...

Super Micro Computer, Inc. is a key AI infrastructure enabler, trading at an attractive valuation despite rapid growth and a strong Nvidia partnership. SMCI leads in delivering turnkey AI data center ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Thank you for standing by. My name is Cameron and I will be your conference operator today. At this time, I would like to welcome everyone to the Super Micro Computer, Inc. SMCI U.S. Fourth Quarter ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

“We’re hoping to make that job a little bit easier,” CEO and co-founder Ben Sanders says. “Because we’re now able to resolve a huge chunk of these non-emergency calls, that means that dispatchers can ...