Xbox Insiders in the US can now interact with Xbox’s new AI-powered chatbot and are being asked to deliver feedback on the ...

A new chatbot support system is being rolled out on Xbox to deliver fast and useful responses to help resolve issues.

Money 20/20 has come to a close in Las Vegas. What is usually a leading industry conference predominantly focused on consumer and commercial ...

By Allen OLAYIWOLA Generative AI is revolutionizing industries across the globe, and Ghanaian businesses are no exception. If your company hasn’t yet tapped into the transformative power of Generative ...

Bots that provide inaccurate information Giving the run-around to customers seeking a real person Using ineffective and ...

Techopedia explores six companies that are using AI-driven call centers, with generally positive results. We expect this to ...

Alorica, Atlanticus, Pennymac and other leading organizations are honored for innovations in contact center experience and customer experience WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, the leading ...

Regal, a platform that allows customers to build and customize customer service chatbots, has raised $40 million in new ...

Tired of the AI buzz? Discover the latest contact center trends that have nothing to do with artificial intelligence or ...

From parcels that look like they’ve been savaged by a pack of rabid dogs to packages that mysteriously vanish into thin air, ...

Agentforce is already being used by several big names, with the CRM giant claiming its AI agents aren't here to reduce jobs ...

Pegasystems is a provider of low-code automation software that enables workers who aren’t programmers to automate manual ...