Regal, a platform that allows customers to build and customize customer service chatbots, has raised $40 million in new ...

A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See practical ...

Bots that provide inaccurate information Giving the run-around to customers seeking a real person Using ineffective and ...

Customers won’t care about a company or platform having the most cutting-edge and advanced AI technology available if they’ve ...

In this business solutions article, Optimize WhatsApp customer support with a balanced approach. Learn how AI-driven chatbots ...

The future of insurance is a conversion.”   This quote perfectly adheres to the changing landscape of the insurance industry.

Sierra, the AI startup co-founded by OpenAI chairman Bret Taylor, has raised $175 million in a funding round that values the ...

The Instagram chatbot based on me was super annoying. I did some test chatting with myself — and my bot was millennial cringe ...

A recent university research study on state government chatbots highlights their potential to optimize workloads, enhance ...

Agentforce is already being used by several big names, with the CRM giant claiming its AI agents aren't here to reduce jobs ...

London, England, Oct. 23, 2024 (GLOBE NEWSWIRE) -- Shisha Vibe, a top online vape store with multiple locations in London, is thrilled to introduce its new AI-powered customer service chatbot. This ...

MakeMyTrip will use Gen AI to handle pricing and availability queries as well as personalized hotel recommendations, CEO ...