Unlock superior customer experience by creating meaningful channels for agent feedback and incorporating frontline insights into your CX strategy, transforming call center QA processes and leveraging ...

A pair of ICE agents were surrounded by neighbors and activists during an attempted immigration arrest in south Minneapolis on Monday.

Imagine working in a call center where you have a script to follow. Would you read it word for word, or would you deviate from the script to sound more natural instead of robotic? In this story, one ...

The suit filed by 12 fired FBI agents against their former agency for illegal termination is bringing constitutional rights to the fore and could have ramifications across the federal government. It ...

Data protection platform AvePoint has launched a command center to help organizations monitor artificial intelligence agents, addressing security risks and rising expenses as organizations deploy more ...

Good morning. Brrrr, it’s another cold one, with mostly sunny conditions but a high just around 36. Rain chances overnight with a low near 30. You can find me on Bluesky, I’m @abeaujon.87 on Signal, ...

Minneapolis Police Chief Brian O’Hara urged residents to call 911 if they see ICE agents “kidnapping” people as the Trump administration’s illegal immigration crackdown got underway in the Twin Cities ...

It’s not rare for top free agents to come off career seasons, which makes free agency a risky time of year for NFL teams. More often than not, those career seasons end up being one-year flukes, with ...