AFCA noted that while consumers face escalating costs, some insurers have not significantly improved complaint resolution ...

Death benefit complaints to AFCA increased by about 30 per cent over the past year, according to its latest annual report.

Embattled construction industry fund Cbus topped the list of major funds, new data shows, but complaints across the sector ...

Complaints about scams to Australia's ... finally disrupt this serious and organised crime," Mr Locke said. AFCA's dispute resolution scheme is intended to be a last resort for consumers, if ...

It would also include a compulsory external dispute resolution process, like AFCA’s, for consumers seeking compensation for when any of these institutions fail to comply. Addressing scams is not ...

Banks have 30 days to respond to a customer before a complaint can be raised with AFCA. AFCA mainly offers ... The bank says the process to reverse these transactions has been completed.

On Tuesday this week, Ubank finally provided a response to the AFCA complaint, with a “goodwill offer” of $250 for the “full and final resolution” of the matter. “It’s beyond ...

In the war on scams, banks have been fighting on two fronts: against the scammers and, all too often, against the victims ...

Our aim is to provide the highest service to our Australian policyholders and, to this end, we have developed the following procedures for the fair handling of complaints from Lloyd’s policyholders.

The Australian Financial Complaints Authority (AFCA) has already seen a "decent number" of complaints lodged regarding the ...