TAMPA, Fla. - Tampa International Airport has earned another accolade. TPA was ranked as the No. 2 large airport in the country in the 2024 J.D. Power North America Airport Satisfaction Study. The study measured passengers’ satisfaction in seven ‘core dimensions’ of customer experience, including:

Cleveland Hopkins International Airport ranks last in customer satisfaction when compared to similarly sized airports in North America, according to a new study from J.D. Power. The consumer data firm early Wednesday released the results of its 19th annual North American Airport Satisfaction Study.

J.D. Power released its 2024 North America Airport Satisfaction Study, which found that most travelers had a good experience despite record passenger volume and rising costs. Across several metrics, passengers noted the positives and negatives of airports,