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Who is the best home warranty company in 2026? The USA TODAY team reviewed, ranked and applied our in-house methodology to come up with our list.

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

AI receptionist platform proves artificial intelligence can reliably handle real customer conversations at scale.

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...

Discover some wildest Customer Wars moments of 2025: from a video game store rampage and comedy show dispute to plane ...

AI agents that run 24/7 can answer questions, help customers complete purchases, and give human teams room to focus on the ...

Scammers pretending to be Walmart employees are preying on consumers, according to the FCC. Here's what to watch out for.

Livingston County Assistant Public Defender William Bertram will step into the public defender position starting Jan. 1.

Marshall Hargrave is a stock analyst and writer with 10+ years of experience covering stocks and markets, as well as analyzing and valuing companies. Dr. JeFreda R. Brown is a financial consultant, ...