The arrival of agentic AI looks set to herald the death of hold music. Unlike traditional chatbots, AI agents can process ...

Coinbase Global Inc. Chief Executive Officer Brian Armstrong said that a former customer service agent for the largest US ...

AI swarm agents are transforming small business operations. Learn how coordinated AI teams can automate entire workflows ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

AI agents are moving rapidly from experimentation to everyday business use, but choosing the right platform can feel ...

Data from the State Administration for Market Regulation showed that in 2024, consumers filed 6,969 complaints related to intelligent customer service in the e-commerce after-sales sector, an increase ...

An ex-agent has been arrested in India in connection with the $400 million Coinbase hack, with Brian Armstrong praising the ...

AI agents that run 24/7 can answer questions, help customers complete purchases, and give human teams room to focus on the ...

SINGAPORE, Dec. 24, 2025 /PRNewswire/ -- Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, ...

Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

SUNNYVALE, Calif., Dec. 18, 2025 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for ...

Flexible Work Opportunities for Customer Support Professionals Scottsdale, United States – December 21, 2025 / Liveops / SCOTTSDALE, AZ – December, 2025 – Liveops, a leader in flexible customer ...