Regal, a platform that allows customers to build and customize customer service chatbots, has raised $40 million in new ...

A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See practical ...

Bots that provide inaccurate information Giving the run-around to customers seeking a real person Using ineffective and ...

Customers won’t care about a company or platform having the most cutting-edge and advanced AI technology available if they’ve ...

Sierra, the AI startup co-founded by OpenAI chairman Bret Taylor, has raised $175 million in a funding round that values the ...

The Instagram chatbot based on me was super annoying. I did some test chatting with myself — and my bot was millennial cringe ...

The future of insurance is a conversion.”   This quote perfectly adheres to the changing landscape of the insurance industry.

In this business solutions article, Optimize WhatsApp customer support with a balanced approach. Learn how AI-driven chatbots ...

A recent university research study on state government chatbots highlights their potential to optimize workloads, enhance ...

London, England, Oct. 23, 2024 (GLOBE NEWSWIRE) -- Shisha Vibe, a top online vape store with multiple locations in London, is thrilled to introduce its new AI-powered customer service chatbot. This ...

Agentforce is already being used by several big names, with the CRM giant claiming its AI agents aren't here to reduce jobs ...