Regal, a platform that allows customers to build and customize customer service chatbots, has raised $40 million in new ...

Bots that provide inaccurate information Giving the run-around to customers seeking a real person Using ineffective and ...

A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See practical ...

The future of insurance is a conversion.”   This quote perfectly adheres to the changing landscape of the insurance industry.

Customers won’t care about a company or platform having the most cutting-edge and advanced AI technology available if they’ve ...

London, England, Oct. 23, 2024 (GLOBE NEWSWIRE) -- Shisha Vibe, a top online vape store with multiple locations in London, is thrilled to introduce its new AI-powered customer service chatbot. This ...

AI Can Be a Problem-Solver Arguably one of the biggest barriers to adoption of AI-powered customer service solutions is customers’ perception of online chat. Early iterations of chatbots left many ...

As AI makes its way into every corner of our lives, one place we will no doubt be most aware of its impact is in the ...

In this business solutions article, Optimize WhatsApp customer support with a balanced approach. Learn how AI-driven chatbots ...

Anna Money chief brand officer and co-founder Daljit Singh shares how a design-led approach has been adopted to try to transform business accounting.

Agentforce is already being used by several big names, with the CRM giant claiming its AI agents aren't here to reduce jobs ...