We’ll also give you a clear framework to evaluate each feature, helping you cut through the hype and find the capabilities that will elevate your customer service ... or from an agent assistant ...

NEXT Insurance covers more than 1,300 professions and lets you buy a policy online. Find out if it's right for your small ...

In the bustling world of e-commerce, AI-generated content is becoming a staple. As it takes center stage, business owners ...

Global cloud communications platform Infobip has been named number one among Established Leaders in RCS Business Messaging by analyst firm Juniper Research. In Juniper Research's RCS Business ...

Xbox Insiders in the US can now interact with Xbox’s new AI-powered chatbot and are being asked to deliver feedback on the ...

Microsoft has been testing a new AI-powered Xbox chatbot, and now Xbox Insiders can try it out for the first time. I ...

A new chatbot support system is being rolled out on Xbox to deliver fast and useful responses to help resolve issues.

A chatbot might be able to write emails that sound human, but can the technology respond to staff questions just like the ...

Meanwhile for consumers, OpenAI announced it was launching ChatGPT search, which allows users to search the internet using the chatbot. Read more here ... he expects the adoption of AI for customer ...

At major computer-science publication venues, up to 17% of the peer reviews are now written by artificial intelligence. We ...

Studies show that maintaining digital courtesy might be the secret weapon for both building stronger emotional intelligence ...