There have been two massive questions hanging over Concord, the expensive PlayStation 5 hero shooter that almost nobody played. The first one is: how did a game that wasn’t busted or terrible bomb so spectacularly?

Sony is learning from the failure of Concord by implementing more gates in the development process. Sony intends to combine single-player games with live-service games in order to optimize their title portfolio.

Sony’s COO and CFO Hiroki Totoki reflects on Concord’s colossal failure. He says Playstation needs detailed user testing to prevent such situations in future live service multiplayer IP, which the company still has plans for.