Many (most?) in-house business applications are released without any user documentation, such as a manual, a user guide or help system. But that shouldn't necessarily be thought of as a failure. In ...

Picture Google, before it hit IPO with a workforce expanding too quickly to remember your team member’s surname, let alone whether they prefer to be emailed or called with queries. This is what Claire ...

Procedure manuals are useful tools for a variety of employment settings. Whether employees need to know how to operate the copy machine or how to complete required health and safety training, a ...