AFCA noted that while consumers face escalating costs, some insurers have not significantly improved complaint resolution ...

Death benefit complaints to AFCA increased by about 30 per cent over the past year, according to its latest annual report.

The Australian Financial Complaints Authority (AFCA) has revealed the number of Dixon Advisory and Superannuation Services (DASS) complaints it has closed. As of 30 June 2024, AFCA confirmed the total ...

Banks have 30 days to respond to a customer before a complaint can be raised with AFCA. AFCA mainly offers ... The bank says the process to reverse these transactions has been completed.

On Tuesday this week, Ubank finally provided a response to the AFCA complaint, with a “goodwill offer” of $250 for the “full and final resolution” of the matter. “It’s beyond ...

In the war on scams, banks have been fighting on two fronts: against the scammers and, all too often, against the victims ...

The Australian Financial Complaints Authority (AFCA) has already seen a "decent number" of complaints lodged regarding the ...