smsfadviser.com6d
Death benefit complaints to AFCA up 30%
Death benefit complaints to AFCA increased by about 30 per cent over the past year, according to its latest annual report.
Money Management12d
How many Dixon complaints has AFCA processed?
The Australian Financial Complaints Authority (AFCA) has revealed the number of Dixon Advisory and Superannuation Services (DASS) complaints it has closed. As of 30 June 2024, AFCA confirmed the total ...
Hosted on MSN10mon
Scams help drive 'unsustainable' increase in complaints about banks, finance firms to AFCA
Complaints about scams to Australia's ... finally disrupt this serious and organised crime," Mr Locke said. AFCA's dispute resolution scheme is intended to be a last resort for consumers, if ...
The Conversation24d
Could a recent ruling change the game for scam victims? Here’s why the banks will be watching closely
It would also include a compulsory external dispute resolution process, like AFCA’s, for consumers seeking compensation for when any of these institutions fail to comply. Addressing scams is not ...
Australian Broadcasting Corporation21d
Complaints roll into AFCA after Westpac outages, CBA duplicate charges disrupt access to customers' money
Banks have 30 days to respond to a customer before a complaint can be raised with AFCA. AFCA mainly offers ... The bank says the process to reverse these transactions has been completed.