Meta, parent company of Facebook and Instagram, recently announced plans to use artificial intelligence chatbot conversation data to target customers with personalized ads and content. In a blog post ...

Whether we're seeking customer support, looking for recommendations, or simply asking a quick question, AI chatbots are ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

“Our focus from the beginning has been to make AI genuinely practical for everyday businesses,” said Jason West, Founder and ...

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

Major AI companies are utilizing user conversations for training purposes, raising significant privacy concerns and ...

Silverback AI Chatbot has announced the release of its AI Agents feature, a new addition to the platform aimed at expanding how conversational systems can perform automated tasks and manage multi-step ...

The chatbot will remember what you told it in the past, rather than starting fresh with each new conversation. Don't worry: You can edit what it 'knows' about you.

Meta's rationale behind this move is that WhatsApp Business API is designed for businesses serving customers rather than ...

Despite a major usage and monetization gap, Meta, like many AI companies, is going all in on AI chatbots -- even giving them the ability to strike up a conversation with you, unprompted. BI reported ...