A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Conferencing software Webex has a number of accessibility features built-in and has worked with Applause to test how well these work Continue Reading ...

Narayanan, V.G. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Teaching Note 103-013, August 2002. (Revised February 2018.) ...

Customer relationship management (CRM) doesn't have to be costly and complicated. Start with the best small business CRM software we've tested.

HubSpot reported strong quarterly earnings, outpacing both management's guidance and analyst estimates. It was driven by ...

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

Additionally, expense management tools empower entrepreneurs to exercise efficient control over their budgets, promoting ...

Pipedrive helps salespeople manage and automate the sales process so that they can focus on leads and strategy. With this new ...

With its explosion on Tuesday following a blowout earnings report, Palantir (NASDAQ: PLTR) crossed a market cap of $200 ...

Built with a structured yet flexible framework, the SAM Program allows CSPs to align globally while honoring the unique ...

In his research paper, "Enhancing Customer Relationship Management with Artificial Intelligence," published in the International Journal of Computer Science and Engineering, Gavade conducts a ...

Enter customer relationship management (CRM) software. These platforms have become indispensable to sales, marketing and support teams, helping them understand more about the people they’re ...